Frequently Asked
Questions

International fees are based on package weight, dimensions, destination country, and service speed (express vs. standard). We also factor in fuel surcharges and carrier rates. You'll see a transparent breakdown before checkout.

• 📦 Weight & size: Heavier/larger packages cost more
• 🌍 Destination: Remote areas may have additional fees
• ⚡ Service level: Express delivery costs more than standard

Use our Shipping Calculator for an instant quote.

Handling fees cover packaging, labeling, documentation, and warehouse processing. This is a standard, non-refundable service charge applied to all shipments to ensure your package is prepared securely and compliantly.

• ✅ Covers professional packing & quality checks
• ✅ Includes customs documentation preparation
• ✅ Supports our 24/7 warehouse operations

Note: We do not charge "refundable deposits" for handling. All fees are clearly listed at checkout.

Yes. For safety and legal compliance, we cannot ship hazardous materials, perishables without special handling, illegal items, or restricted goods (e.g., weapons, certain chemicals). Always check our Prohibited Items list before booking.

• 🚫 No explosives, flammables, or toxic substances
• 🚫 No live animals without certified transport
• 🚫 No counterfeit goods or restricted electronics

View Full Prohibited Items List

Insurance is optional but highly recommended, especially for valuable items. Basic liability coverage is included with all shipments, but it has limits. Optional insurance covers the full declared value against loss or damage.

• ✅ Basic coverage: Included (limited value)
• ✅ Full-value insurance: Optional, calculated at checkout
• ✅ Claims process: Simple online form + photo documentation

We never force insurance purchases—you choose the protection level that fits your needs.

Customs fees are charged by the destination country's government, not by us. They cover import duties, taxes, and administrative processing required by law. We collect and remit these fees on your behalf to avoid delivery delays.

• 🏛️ Duties: Based on item type, value, and trade agreements
• 📋 Processing: Covers customs brokerage & documentation
• ⏱️ Faster clearance: Pre-paid fees speed up release

Tip: Use our Duty & Tax Estimator before shipping to avoid surprises.

Yes. Taxes (like VAT, GST, or sales tax) are legally required by most countries on imported goods. The rate depends on the destination, item category, and declared value. We calculate and collect these transparently at checkout.

• 🌐 VAT/GST: Applied in EU, UK, Australia, and many other regions
• 💰 Rate varies: Typically 5-25% based on country & product type
• 🧾 Receipt provided: Full tax breakdown in your invoice

Business customers with valid tax IDs may qualify for exemptions—contact our team for details.

Once your shipment is booked, you'll receive a tracking number via email. Use it on our Track & Trace page or mobile app for real-time updates: pickup, transit, customs, and delivery.

• 📱 Track online: expresslogisticscore.com/track
• 🔔 Get alerts: SMS/email notifications at key milestones
• 🗺️ Live map: See your package's current location

Delays can happen due to weather, customs inspections, or carrier issues. If your shipment is delayed beyond the guaranteed window, we'll proactively notify you and offer solutions: re-routing, priority handling, or service credit.

• ✅ Real-time alerts: We notify you immediately of delays
• ✅ Support team: 24/7 help to resolve issues fast
• ✅ Service guarantee: Credits for eligible delays

Track your shipment anytime for the latest status.